Refund and Returns Policy


We hope that you will be happy with your Alport UK purchase but, if you are not completely satisfied, items can be returned to us in their original packaging for a full refund. 

Please email us to arrange a return within 30 days of receipt.

Please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase to:

Alport UK
PO Box 329

Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received by us, we therefore suggest you return items using a recorded delivery service. 

We will issue a full refund to the card used when to place order, excluding any delivery charges. Please allow up to 3-5 days for a full refund from the date we receive the goods.

The following items are non-returnable:

  • Any items that have been opened, tested or partially used.
  • E-vouchers and gift vouchers
  • Donations

This does not affect your statutory rights. 


We take every care to make sure your items arrives in perfect condition. If your order is faulty or damaged, please email us with a photo of the goods and your order reference number within 3 working days of receiving your items.

Thank you.

Comments are closed.